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Because MTI baths are built to individual specifications and manufactured only after the order is placed, there is unparalleled flexibility in choice of options and hydrotherapy. With more than 110 bathtub models, various hydrotherapy choices and a considerable group of options, there are actually about 1.7 trillion possibilities! With this degree of customization, it is understandable that few orders are eligible for cancellation or return once the order is placed. Please see below for our specific policy regarding returns, changes and cancellations.
Cancellations or change orders must be made within 24 hours and only with confirmation from MTI's order entry department. Priority orders may not be cancelled.
Only white soaking tubs or standard therapy whirlpools with no additional options may be returned. Air baths are not eligible for return.
Only white, non-drilled sinks are eligible for return.
Only white, standard shower bases are eligible for return.
Teak trays and shower seats are all special order and are not eligible for return.
Stock Shower/Tub Enclosures may be returned only if in original, unopened packing and perfect condition.
Bath Furniture is not eligible for return.
Returns are subject to a minimum restocking fee of 25% plus the cost of return freight.
Requests for returns after 60 days from shipment date will not be accepted.
Specially priced / quoted items are not eligible for return.
Please contact the MTI Service / Warranty department (1.800.783.8827) with any questions.
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